General Terms and Conditions

Provider: Realitný expert s.r.o., Reg. No. 50 154 338, with registered office at Bottova No. 36/7, 971 01 Prievidza, Slovakia

Guest: the person ordering the accommodation, who may be a legal entity or a natural person

2. The Guest uses the services provided by the Provider.

2.2. If the Guest places the order for services directly with the Provider, the Guest becomes a Contracting Party. The Provider and the Guest — provided the conditions are met — together become Contracting Parties (hereinafter the Parties).

2.3. If the order for services is placed with the Provider by a third party on behalf of the Guest (hereinafter the Intermediary), the terms of cooperation are governed by the contract concluded between the Provider and the Intermediary.

3.1. These "General Terms and Conditions" govern the rights and obligations of the Provider and Guests arising from their mutual contractual relationship, the subject of which is the use of accommodation facilities and/or other services provided by the Provider.

3.2. Special, individual conditions are not part of the published General Terms and Conditions, but do not preclude the conclusion of separate agreements with Guests and third parties (such as travel agencies, travel agents, event agencies, etc.), in individual cases with different terms appropriate to the given type of business.

4.1. The contract is formed by written confirmation by the Provider of an order or reservation placed orally or in writing by the Guest or the Intermediary, and is considered a written contract. A reservation, agreement or modification of services orally confirmed by the Provider does not have the weight of a contract.

4.2. By confirming the reservation, an accommodation contract is concluded between the guest and the Provider pursuant to § 754 et seq. of the Civil Code. By concluding the accommodation contract, the guest acquires the right to short-term accommodation in the reserved unit, for the period and under the conditions set out in the confirmed reservation. The contract for the use of accommodation services is concluded for a fixed term.

4.3. If the Guest definitively leaves the accommodation unit before the end of the agreed period, the Provider is entitled to a proportional amount of consideration for the services specified in the contract. The Provider is entitled to rent the accommodation unit released before the end of the agreed period to another Guest.

4.4. An extension of the use of accommodation services initiated by the Guest requires the Provider's consent. In such a case, the Provider may require payment for services already provided.

4.5. An amendment and/or supplement to the contract requires a written agreement signed by the Contracting Parties.

4.6. In the case of a late arrival after 18:00, a fee of 30 EUR will be charged.

5.1. The Provider is entitled to charge the Guest the following cancellation fees if the Guest cancels the reservation in writing or electronically within the following deadlines:

• less than 14 days before arrival: 50 % of the total accommodation price
• less than 7 days before arrival: 100 % of the total accommodation price

5.2. If the Guest starts the stay and decides during its course for any reason to cancel or shorten it, the Guest will be charged a cancellation fee of 100 % of the total accommodation price.

6.1. Prices for each accommodation unit, as well as prices of additional services, are published on the website and on the websites of the Intermediaries.

6.2. The Provider may change its published prices without prior notice.

6.3. Together with the prices, the Provider also publishes the tax rate included in the prices (VAT, local accommodation tax) as set out by law and valid at the time the offer is sent. The Provider may, after prior notice, pass on to the Contracting Party additional costs caused by changes to applicable tax laws.

6.4. Current discounts, promotions and other offers are announced on the website and on the websites of the Intermediaries.

6.5. Specific prices, conditions for children, discounts and promotional packages are available on the page of each offer.

7.1. The Provider requires payment for services provided to the Contracting Party no later than after their use, before leaving the accommodation, although deferred payment may be granted by individual agreement.

7.2. To guarantee the use of services under the contract and to settle the consideration before the services are used, the Provider:

• may require a credit card guarantee for which the consideration for the ordered and confirmed service will be blocked on the card;
• may require an advance payment for all or part of the services to be provided, in the amount of at least 50 % of the accommodation price.

7.3. Costs associated with the use of any payment method are borne by the Contracting Party.

The Accommodation Rules form an inseparable annex to these General Terms and Conditions.

9.1. The Provider is entitled to terminate the contract for the provision of accommodation services with immediate effect, and thereby refuse the provision of services, if:

• the Guest does not use the accommodation unit or the equipment made available for the purpose for which it is intended;
• the Guest behaves in an undesirable, rude manner with regard to security, the order of the accommodation unit, or towards staff, is under the influence of alcohol or drugs, or behaves offensively or in another unacceptable manner;
• the Guest suffers from an infectious disease;
• the Contracting Party fails by the agreed deadline to fulfil the obligation to pay the deposit set out in the contract.

9.2. If the contract between the parties is not fulfilled due to "force majeure", the contract terminates.

10.1. Under the contract, the Guest is entitled to use the ordered accommodation unit and the facilities that fall within the scope of the usual services for which no special conditions apply, in line with its intended purpose.

10.2. The Guest may file a complaint regarding services provided by the Provider during the stay at the accommodation facility. The Provider undertakes to deal with any complaint delivered to it in writing during this period (or recorded by it in a minute).

10.3. The Guest is obliged to pay the consideration for the services ordered under the contract by the deadline and in the manner specified therein.

10.4. The Guest undertakes to comply with the Accommodation Rules.

10.5. The Guest may not bring their own food or drinks into the restaurant facilities belonging to the accommodation.

10.6. The Guest is liable for damages and disadvantages suffered by the Provider or by a third party due to the fault of the Guest, an accompanying person or other persons for whom the Guest is responsible. This liability also applies where the injured party has the right to claim compensation directly from the service provider.

11.1. The Provider is obliged to:

• provide the accommodation and other services ordered under the contract in accordance with applicable regulations and standard market practice for such services;
• investigate written complaints by the Guest and take the steps necessary to resolve the issue, recording these in a minute. Complaints are governed by the Complaints Procedure;
• comply with the Accommodation Rules.

11.2. The Provider is responsible for all damages suffered by the Guest due to the fault of the Provider or its staff on the Provider's premises.

11.3. The Provider's liability does not extend to damage caused by unavoidable events outside the control of the Provider's staff and Guests, or which the Guest has caused themselves.

11.4. The Provider may designate places within the facility to which Guests do not have access. The Provider is not liable for any damages or injuries occurring in such places.

11.5. The Guest must report any damage suffered immediately by phone to +421 947 973 737 or by email to info@glampingresort.sk, providing all information needed to clarify the circumstances of the event.

11.6. The Provider is liable for damages caused to the accommodated Guest by loss, destruction or damage of their belongings, provided the Guest stored them in a place designated by the Provider, or in a place usually designated for that purpose, or in their room, or which the Guest handed over to such staff of the Provider as they could consider authorised to take possession of the belongings.

11.7. If the Provider is unable, due to its own fault (e.g. overbooking, temporary operational issues, etc.), to secure the services set out in the contract, the Provider must promptly arrange alternative accommodation for the Guest.

11.8. The Provider is obliged to:

• secure/offer the services set out in the contract, at the price confirmed in the contract, for the period stated therein — or until the obstacles are removed — in another accommodation facility of the same or higher category. All additional costs associated with securing alternative accommodation are borne by the Provider;
• provide the Guest with a single free phone call to notify the change of accommodation location;
• provide the Guest with a free transfer to the alternative accommodation and, if applicable, back later on.

11.9. If the Provider fully fulfils all these obligations, or if the Guest has accepted the offered alternative accommodation, the Contracting Party cannot subsequently claim any compensation.

12.1. The service provider is obliged to follow data-processing rules under Act No. 18/2018 Coll. as amended.

12.2. Pursuant to Act No. 18/2018 Coll. on the protection of personal data and the GENERAL DATA PROTECTION REGULATION (GDPR) — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data — this document contains information on the processing of personal data by Realitný expert, s.r.o.

In connection with the provision of accommodation services, the Operator requires the following personal data of accommodated persons:

• First and last name
• Address of permanent residence
• ID card or travel document number
• Date of birth and nationality (for foreigners)
• Phone number and/or email address

Items 1–3 must be processed by the Provider for record-keeping purposes under §§ 37–43 of Act No. 582/2004 Coll. on local taxes and the local fee for municipal and minor construction waste, and the generally binding regulations of municipalities, as well as for accounting, record-keeping and complaint resolution. Item 4 must be processed by the Operator under §§ 112–113 of Act No. 404/2011 Coll. on the residence of foreigners.

The phone number (5) is needed to communicate with accommodated guests before and during their stay for the purposes of the Operator's legitimate interests.

The data is used exclusively in the manner set out by law and only for as long as necessary to provide the ordered services. The Operator does not pass the data to third parties and does not use it for marketing purposes. The Operator does not use other intermediaries to process this data.

Data subjects have the right:

• to request access to their personal data
• to have their personal data corrected
• to have their personal data erased after the necessary period
• to restrict the processing of personal data
• to data portability
• to object to the processing of personal data

Data subjects may exercise these rights in writing to the Operator's registered address or electronically at info@glampingresort.sk.

20.1. A reason or circumstance (such as fire, flood, adverse weather, power outage, etc.) outside the control of a party (force majeure) releases all parties from the obligations arising under the contract for the duration of that reason or circumstance. The parties agree to do everything within their power to reduce the possibility of such reasons and circumstances arising and the resulting damage to the lowest possible extent.

21.1. The supervisory body in consumer protection matters is the Slovak Trade Inspection (SOI), the relevant SOI inspectorates for the region in line with the territorial administrative organisation of the Slovak Republic, Bajkalská, Bratislava.

22.2. The Guest has the right to ask the Provider for redress where they consider the Provider has violated their rights or has not handled a complaint to their satisfaction. If the Provider does not respond within 30 days, the Guest may submit a proposal to start an alternative dispute resolution procedure with an ADR body under Act No. 391/2015 Coll.

23.2. The list of alternative dispute resolution bodies is available on the website of the Ministry of Economy of the Slovak Republic — www.mhsr.sk.

23.3. Where goods are sold or services provided under a distance contract or an off-premises contract, the Guest has the right to contact the Provider with a request for redress (by email). If the Provider does not respond within 30 days, the Guest has the right to submit a proposal to start an alternative dispute resolution procedure under Act No. 391/2015 Coll. The Guest may also submit the proposal via the ODR platform available online at ec.europa.eu/consumers/odr.

23.4. ADR may be used to resolve disputes arising from the contract between the Provider and the Guest, except for disputes under § 1 par. 4 of Act No. 391/2015 Coll. and disputes whose value does not exceed EUR 20. The ADR body may require the Guest to pay a fee for the initiation of ADR, up to a maximum of EUR 5 incl. VAT.

The competent body for the alternative resolution of consumer disputes is the Slovak Trade Inspection, SOI Central Inspectorate, Department of International Relations and ADR, Prievozská 32, P.O. Box 29, 827 99 Bratislava — ars@soi.sk, adr@soi.sk.

These GTC and the legal relationships arising under them are governed by Slovak law. Any disputes arising from these GTC and the contract will be settled before the competent court in the Slovak Republic.